Shipping Policy

At WorldClass Sauna, we work hard to make the delivery process as smooth and transparent as possible. Because saunas and large wellness products are oversized freight items, shipping and delivery procedures are different from standard parcel delivery. Please review this policy carefully before placing your order.

Shipping Times

Shipping times may vary depending on the product, model, season, manufacturer availability, production schedule, and destination.

Estimated shipping timelines listed on our website or provided by our team are estimates only and are not guaranteed delivery dates. Once your order is ready to ship, you will receive tracking information or a shipping notification.

If there is a significant change to your estimated shipping timeline, we will contact you with an update. If required by applicable law, you may be given the option to accept the updated timeline or cancel your order in accordance with our cancellation policy.

For the most accurate shipping estimate before ordering, please contact us at:

info@worldclasssauna.com

Order Processing

After your order is placed, your product will be prepared for shipment. Large products, including saunas, are typically packed securely in protective packaging, strapped to a pallet, and shipped by freight carrier.

Once your order has been picked up by the carrier, you will receive tracking details when available. If you need help locating tracking information, please contact us.

Freight Delivery

Most sauna orders are shipped by LTL freight carrier. LTL means “less-than-truckload,” and these deliveries are usually made using large freight trucks.

Your sauna purchase includes standard curbside delivery to the shipping address provided at checkout, unless otherwise stated in writing.

Curbside delivery means the carrier will deliver the shipment to the curb, driveway entrance, or another accessible area at or near the delivery address. The driver is not responsible for moving the sauna into your garage, backyard, home, installation site, or any other specific location on your property.

Delivery Appointment

When your shipment arrives at the carrier’s regional terminal, the carrier will typically contact you to schedule a delivery appointment.

Delivery appointments are usually scheduled with a delivery window, often around four hours, depending on the carrier. Delivery dates and times are ultimately controlled by the carrier’s availability.

Someone must be present to accept and sign for the delivery.

We recommend keeping your schedule flexible on the delivery date, as freight deliveries may arrive earlier or later than expected.

Liftgate and Unloading

For most LTL sauna shipments, the carrier will use a liftgate to lower the pallet from the truck to the curb or driveway entrance.

For flatbed or special freight deliveries, unloading may require a forklift, equipment, or manual unloading. If special equipment is required at your location, please notify us before your order ships.

After the carrier safely offloads the pallet, the customer is responsible for moving all sauna components to the installation site.

Most sauna components can be moved by able-bodied individuals, but we strongly recommend having at least two people available to help receive, inspect, and move the shipment. A dolly, cart, pallet jack, or other moving equipment may be helpful for heavier components.

Preparing for Delivery

Before your sauna arrives, please make sure your delivery location is accessible for a large freight truck.

Please consider:

• Narrow roads or driveways
• Long or steep driveways
• Low-hanging trees or wires
• Gravel roads
• Gated communities
• Apartment complexes
• Stairs or elevated access points
• Limited turning space
• Remote or rural locations
• Seasonal weather conditions

If you believe your location may be difficult for a large truck to access, please notify us before shipment. Additional delivery fees may apply if special arrangements are needed.

Inaccessible or Difficult Delivery Locations

In rare cases, the freight carrier may determine that your delivery address is not safely accessible.

If this happens, you may choose one of the following options:

Option 1: Redirect Delivery to an Accessible Location

You may redirect delivery to an accessible address, such as a business address, parking lot, freight-friendly location, or another safe delivery point.

Any rerouting, redelivery, storage, or additional carrier fees are the customer’s responsibility.

Option 2: Pick Up From the Local Freight Terminal

You may pick up your order from the carrier’s local or regional terminal. Terminals are often located within approximately 30–120 minutes of the original delivery address, depending on your area.

You will need a suitable truck, trailer, or vehicle capable of safely transporting the sauna.

Option 3: Request a Smaller Delivery Truck

In some cases, WorldClass Sauna may help coordinate delivery using a smaller third-party truck or carrier. Additional fees may apply and are the customer’s responsibility.

Smaller truck delivery is not guaranteed and depends on availability in your area.

Island Deliveries

Deliveries to islands may require ferry transportation or additional freight services.

Customers are responsible for 100% of all additional island delivery fees, including ferry charges, special handling, storage, redelivery, or transfer fees.

If your delivery requires ferry service, please notify us before placing your order or immediately after purchase. If the carrier cannot safely board the ferry or complete the island delivery, you may be required to meet the carrier on the mainland or arrange your own final transportation.

Shipping to Hawaii and Alaska

WorldClass Sauna does not currently offer direct standard shipping to Hawaii or Alaska.

However, we may be able to ship your product to a freight forwarder of your choice within the continental United States. The customer is responsible for selecting the freight forwarder and arranging transportation from the freight-forwarding facility to the final destination.

WorldClass Sauna is not responsible for loss, damage, delay, storage fees, or additional shipping costs after the shipment is delivered to the freight forwarder.

Warranty claims will be reviewed according to our warranty policy, but all shipping costs related to Hawaii, Alaska, freight forwarding, replacement parts, or warranty service are the customer’s responsibility unless otherwise required by law.

Delayed Delivery Requests

If you need to delay shipment because of travel, site preparation, electrical work, construction, or other scheduling needs, please contact us as early as possible.

We may be able to hold your shipment for a limited period, depending on product availability, warehouse capacity, manufacturer policies, and carrier scheduling. Storage fees may apply for extended delays.

Delayed shipment requests must be approved in writing by WorldClass Sauna.

Delivery Inspection

Please inspect the exterior of your shipment carefully before signing the delivery receipt.

We strongly recommend taking photos and/or videos of the pallet, packaging, and any visible damage at the time of delivery.

Please look for:

• Large holes
• Crushed corners
• Forklift damage
• Broken pallet sections
• Torn or severely damaged packaging
• Signs that the shipment shifted during transit
• Missing or loose components

Minor scratches, marks, or small tears on the exterior packaging do not always mean the product is damaged. However, all visible damage should be documented.

If there is visible or suspected damage, write “Subject to Inspection” on the delivery receipt before signing.

If the shipment has severe damage, such as major punctures, broken packaging, or signs that the sauna components may be damaged, contact us immediately before accepting delivery if possible.

Shipping Damage Claims

Shipping damage claims must be reported to WorldClass Sauna within 5 days of delivery.

To help us process a claim, please provide:

• Order number
• Photos of the pallet and packaging
• Photos of any visible damage
• Copy or photo of the delivery receipt
• Description of the issue
• Any photos or videos taken during delivery

Failure to report damage within 5 days may limit or prevent our ability to assist with a freight claim, replacement part request, or carrier resolution.

Customer Responsibility After Delivery

Once the shipment is delivered and accepted, the customer is responsible for:

• Moving the sauna or product from the curbside delivery location
• Storing the product safely before installation
• Protecting components from weather or moisture
• Disposing of packaging materials
• Preparing the installation site
• Coordinating assembly or installation unless installation was purchased separately

Please store all components in a dry, secure area until assembly.

Refused Delivery

Please do not refuse delivery unless the shipment has severe visible damage or you have been instructed to do so by WorldClass Sauna.

If you refuse delivery without approval or without a valid shipping damage reason, you may be responsible for:

• Original shipping costs
• Return shipping costs
• Carrier storage fees
• Redelivery fees
• Rerouting fees
• A 50% restocking fee
• Any additional fees charged by the carrier

Cancellations After Shipment

If you cancel your order after it has shipped, while it is in transit, or after the carrier has attempted delivery, you will be responsible for all applicable shipping-related costs.

These may include:

• Original shipping costs
• Return shipping costs
• Carrier storage fees
• Rerouting fees
• Redelivery fees
• A 50% restocking fee

Please refer to our Return, Cancellation, Refund & Warranty Policy for full cancellation and refund terms.

Returns

Saunas may be eligible for return within 14 days of delivery only if the product remains unopened, unused, unassembled, and in its original pallet and packaging.

Customers are responsible for return shipping costs and a 50% restocking fee, excluding applicable sales tax.

All returns must be approved in writing by WorldClass Sauna before being shipped back.

Heaters, sauna accessories, electrical components, controls, replacement parts, and related accessories are final sale and are not eligible for return unless otherwise required by law or approved by WorldClass Sauna in writing.

For full details, please review our Return, Cancellation, Refund & Warranty Policy.

Packing Materials

Your sauna or wellness product may arrive in a large crate, OSB wooden box, cardboard packaging, protective wrap, straps, and/or palletized freight packaging.

Customers are responsible for disposal, recycling, or storage of all packaging materials after delivery.

We recommend keeping packaging materials until you have confirmed that all components are present and undamaged.

Assembly Preparation

Before your sauna arrives, please review any available assembly instructions, site preparation guidelines, electrical requirements, heater requirements, and foundation recommendations.

For saunas with electric heaters, electrical work should be performed by a qualified licensed electrician in accordance with applicable local codes.

For wood-burning heaters, please review chimney, clearance, ventilation, and fire safety requirements before installation.

Questions About Delivery

If you have questions about shipping, delivery access, freight requirements, site preparation, or special delivery circumstances, please contact us before placing your order or before your order ships.

Email: info@worldclasssauna.com

Our team is here to help you plan a smooth delivery and prepare for your new home wellness product.