WorldClass Sauna FAQ: Outdoor Saunas, Cold Plunges & Support

Most traditional sauna kits are delivered by LTL freight carrier, which stands for 'less-than-truckload.' This means your sauna ships on a large freight truck, usually packed securely on a pallet or inside a protective wooden crate.

Your sauna is not delivered like a standard package. It is an oversized freight item, so the carrier will schedule a delivery appointment and bring the shipment to your curb or driveway entrance.

Standard sauna delivery usually includes curbside delivery, not backyard placement, garage placement, or indoor delivery.

Before your sauna ships, make sure your delivery location can safely accommodate a large freight truck.

Check for:

• Narrow roads,
• Tight turns,
• Long driveways,
• Steep driveways,
• Low-hanging trees,
• Low power lines,
• Gated access,
• Gravel or dirt roads,
• Limited turning space,
• Apartment or condo restrictions,
• HOA delivery rules,
• Remote or rural access issues.

Many sauna delivery problems happen because a full-size freight truck cannot safely reach the home. If you think your location may be difficult, let us know before your sauna ships so we can discuss options.

Curbside delivery means the freight carrier delivers the sauna to the curb, driveway entrance, or another safe and accessible area near your address.

The driver will typically use a liftgate to lower the pallet from the truck to the ground. After that, the customer is responsible for moving the sauna components to the final installation location.

This is one of the most important things to understand before ordering. The delivery driver is not required to unpack the sauna, move parts into your backyard, carry components upstairs, or place the kit exactly where it will be assembled.

We recommend having at least two able-bodied adults available to receive and inspect the delivery.

For larger sauna kits, it may be helpful to have additional help, especially if the installation site is far from the driveway or if the path includes stairs, slopes, gravel, grass, or narrow walkways.

Useful equipment may include:

• Dolly,
• Cart,
• Moving straps,
• Gloves,
• Pallet jack if available,
• Trailer or utility vehicle for long property access,
• Tarp or protective covering if weather is expected.

Planning ahead makes the process much smoother.

If the carrier determines that your address is not accessible, there are usually a few options.

You may be able to meet the driver at a nearby accessible location, such as a business parking lot or open delivery area. You can also pick up the sauna from the carrier's local freight terminal. In some cases, a smaller truck may be arranged through a third-party carrier for an additional fee.

The key is communication. If your home is remote, on an island, on a narrow road, or difficult to access, it is best to discuss this before the sauna ships.

Yes.

The MW Series is designed primarily for outdoor installation. The ThermoWood construction, bituminous roong system, and exterior hardware are built for year-round exposure in typical U.S. climates.

Proper foundation and drainage are critical to long-term performance.

Yes, with specic modications.

For indoor installation:

• Roofing tiles must be omitted
• Metal roof straps must be omitted
• Rear exterior siding elements must be omitted
• An ELECTRIC heater must be used
• Wood-burning heaters are not permitted indoors

Indoor installations must comply with all local building and electrical codes.

No traditional insulation is used.

The walls are constructed from thick ThermoWood proles. ThermoWood offers improved dimensional stability and heat retention compared to untreated softwood.

These saunas are designed for traditional high-heat sauna performance, not infrared-style low-heat operation.

With proper heater sizing:
• MW12: approximately 25–35 minutes
• MW16: approximately 30–40 minutes
• MW20: approximately 35–45 minutes

Heat-up time varies depending on outdoor temperature, heater model, and ventilation settings.

With recommended heater installation:
• 170–200°F operating range is typical
• Maximum achievable temperature depends on heater model and local electrical supply

Always follow heater manufacturer guidelines.

We do recommend to oil the exterior of the sauna every 2-3 years.

If left untreated, the exterior will naturally develop a grey patina over time. This does not affect durability.

If a warmer wood tone is preferred, exterior oil may be applied every 2–3 years.

Minor surface checking is normal in solid wood products exposed to temperature fluctuation.

ThermoWood signicantly reduces:
• Warping
• Twisting
• Resin leakage
• Major structural cracking

Small cosmetic cracks do not affect performance or warranty.

Improper foundation.

The sauna must sit on a level, stable, non-shifting surface. Uneven foundations can cause:
• Door alignment issues
• Structural stress
• Premature wear

Electrical installation errors are the second most common issue.

Yes.

Because the sauna is assembled from modular components, it can be disassembled and relocated if necessary.

However:
• Full disassembly is required
• Electrical must be disconnected by a licensed electrician
• Care must be taken not to damage glass panels

For outdoor installations:

• At least 12 inches recommended on rear and sides for airflow and service access.
• Heater clearances must follow manufacturer requirements.
• Indoor installations must comply with local re code.

Usually, no.

Some drivers may offer extra help, but this depends on the carrier, the driver, the truck, the property access, and safety conditions. It should never be expected or promised.

We recommend planning ahead as if the sauna will be left at the curb or driveway entrance. From there, you should have help available to move the components to your installation site.

Island deliveries often require ferry service or additional transportation. These deliveries usually come with extra fees.

Customers are typically responsible for ferry fees, special handling costs, redelivery fees, storage fees, and any additional transportation required beyond standard freight delivery.

If the carrier cannot safely board a ferry or complete island delivery, you may need to meet the carrier on the mainland or arrange transportation from the mainland to your property.

If you live on an island, please notify us before placing your order or immediately after purchase.

Many traditional sauna dealers do not offer standard direct freight delivery to Hawaii or Alaska because of the complexity and cost of oversized freight shipping.

In many cases, the sauna can be shipped to a freight terminal or alternative location.